Full Text: State of Hawaii report on false missile alarm

Report can also be found here.

TO:                   Major General Arthur J. Logan

Director of Emergency Management (HI-EMA)

FROM:            Brigadier General [Ret] Bruce E. Oliveira

Investigating Officer

DATE:             January 29,2018

SUBJECT:              FALSE BALLISTIC MISSILE ALERT INVESTIGATION FOR JANUARY 13, 2018

ASSIGNMENT:

On January 15, 2018, Major General Arthur J. Logan, the Director of HI-EMA for the State of Hawaii, assigned me to investigate this incident to determine by a preponderance of the evidence the following:

a. What was the exact chain of events that led to the issuance of a state­ wide ballistic missile alert (BMA) message, initiated during the course of the HI­ EMA State Warning Point (SWP) change of shift at approximately 0805 hours on January 13, 2018?

b. What was the established protocol that HI-EMA SWP members were to follow during the change of shift BMA Checklist simulation and who established the BMA checklist?

c. How many times had HI-EMA SWP members previously practiced the BMA checklist that led to the issuance of the false alert message, and what, if any, training records exist?

d. Did the established BMA checklist during the simulated test include a response protocol in the event a false state-wide BMA message was issued, and if so, did HI-EMA SWP members follow BMA response protocol on January 13,

2018?

SYNOPSIS:

At approximately 8:06 am, the SWP mistakenly issued a BMA.  As the investigating officer and carefully considering the facts, I find a preponderance of evidence exists that insufficient management controls, poor computer software design, and human factors contributed to the real-world BMA and the delayed false BMA correction message that was issued over the WEA/EAS on January

13,2018.

DATE/TIME OF OCCURRENCE:

January 13, 2018

LOCATION OCCURRED:

The incident occurred at the State Warning Point of the Hawaii Emergency Management  Agency located within the State Emergency Operating Center in Diamond Head.

Full report -- FCC preliminary findings on Hawaii false missile alert

FULL report: FCC preliminary findings.

Preliminary Report:

Hawaii Emergency Management Agency’s
January 13, 2018
False Ballistic Missile Alert

January 30, 2018

•    At 8:07 AM on January 13, 2018, the Hawaii Emergency Management Agency (HI-EMA) issued a false ballistic missile alert through the Emergency Alert System (EAS) and Wireless Emergency Alert (WEA) System.    Chairman Pai immediately called on the Bureau to investigate.

•    To date, the Bureau has interviewed key stakeholders, including:
–    HI-EMA employees
–    Representatives of other emergency management agencies across the country
–    Alert origination software vendors (including the vendor who supplies HI-EMA)
–    Wireless service providers

•    The Bureau’s investigation is ongoing.

2

Events Leading Up to the False Alert

Time    Events

0805    •    HI-EMA’s midnight shift supervisor begins a no-notice ballistic missile defense drill at
a shift change by placing a call, pretending to be U.S. Pacific Command, to the day shift warning officers.

•    The midnight shift supervisor plays a recording over the phone that properly includes the drill language “EXERCISE, EXERCISE, EXERCISE,” but also erroneously contains the text of an EAS message for a live ballistic missile alert, including the language, “THIS IS NOT A DRILL.” The recording does not follow the script contained in HI-EMA’s standard operating procedure for this drill.

•    The day shift warning officers receive this recorded message on speakerphone.

•    While other warning officers understand that this is a drill, the warning officer at the alert origination terminal claimed to believe, in a written statement provided to HI- EMA, that this was a real emergency, not a drill.

0807    •    This day shift warning officer responds, as trained for a real event, by transmitting a
live incoming ballistic missile alert to the State of Hawaii.

•    In doing so, the day shift warning officer selects the template for a live alert from a drop-down menu, and clicks “yes” in response to a prompt that reads, “Are you sure that you want to send this Alert?”

Events After the False Alert

Time    Events
0808    •    Day shift warning officer receives false WEA on mobile device
0809    •    HI-EMA notifies Hawaii Governor of false alert
0810    •    HI-EMA to U.S. Pacific Command and Honolulu PD: no missile launch
0812    •    HI-EMA issues a cancellation, ceasing retransmission over EAS, WEA
0813    •    HI-EMA begins outreach, but its phone lines become congested
0820    •    HI-EMA posts on Facebook, Twitter – “NO missile threat to Hawaii”
0824    •    Hawaii Governor retweets notice that there is no missile threat
0827    •    HI-EMA determines that an EAS, WEA Civil Emergency Message (CEM) is the best vehicle for correction
0830    •    FEMA confirms HI-EMA’s view on CEM; Hawaii Governor posts correction on
Facebook
0831    •    HI-EMA supervisor logs into alert system, begins to create false alert correction
0845    •    HI-EMA issues correction through EAS and WEA that there is no missile threat

1.    A combination of human error and inadequate safeguards contributed to the transmission of this false alert.

2.    HI-EMA’s lack of preparation for how to respond to the transmission of a false alert was largely responsible for the 38-minute delay in correcting the alert.

3.    HI-EMA has taken steps designed to ensure that an incident such as this never happens again.

•    The Bureau will continue its investigation and issue a final report, including recommended measures to safeguard against false alerts and to mitigate their harmful effects if they do occur.

•    After the issuance of the final report, the FCC will partner with FEMA to engage in stakeholder outreach and encourage the implementation of best practices.

•    Federal, state, and local officials must work together to prevent such a false alert from happening again.

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Kauai

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Oahu

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Hawaii Island

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Maui

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Oahu

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Hawaii Island

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Maui

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Kauai

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U.S. Sen. Brian Schatz plans to introduce legislation giving the U.S. Departments of Defense and Homeland Security the responsibility to notify the public of an incoming missile attack instead of the Hawaii Emergency Management Agency, which sent a false alert that panicked island residents and visitors for 38 minutes on Jan. 13. Star-Advertiser.

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Oahu

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$64 million project to improve Pali Highway. KITV.

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Hawaii Island

Ag chief still willing to support state Health Department oversight efforts of Ookala dairy. Hawaii Department of Agriculture’s director is no longer offering to help pay for expanding environmental quality tests near a dairy farm accused of polluting gulches in Ookala. Tribune-Herald.

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Maui

Maui judge issues arrest warrant over refusal to speak English. A Maui District Court Judge on Wednesday issued a bench warrant for the arrest of Kaleikoa Kaeo, a University of Hawaii Maui College assistant professor of Hawaiian studies, after he refused in court to acknowledge himself in the English language. Star-Advertiser.

Maui Telescope Protestor Battles Over Hawaiian Language Use in Court. Hawaii Public Radio.

A University of Hawaii professor on Maui says a warrant was issued for his arrest because he spoke Hawaiian to a judge in a Wailuku courtroom. Hawaii News Now.

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Judge issues warrant after man responds in Hawaiian instead of English. KHON2.

Use of Hawaiian in court leads to warrant. Haleakala telescope protester, refuses to identify himself in English. Maui News.

Warrant Issued for Man Who Spoke Only Fluent Hawaiian in Maui Court. Maui Now.

Kauai

After a heated debate at Wednesday’s county council meeting, a resolution inviting the City of Davao, Philippines into a sister city relationship with the County of Kauai was approved. Garden Island.

New workshop series helps ag businesses succeed. Garden Island.

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Rail construction Sept. 15, 2017 PC:HART

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Rail officials still don't know how to get the route to UH Manoa. Officials with the Honolulu Authority for Rapid Transportation (HART) say they are focused on building the 20-mile rail system from West Oahu to Ala Moana, and they don't have the ability to develop plans for extensions of the rail line. Hawaii News Now.

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US Senator Brian Schatz (D-Hawaii) will convene a Senate field hearing in Honolulu on the state’s emergency alert system to look into the false emergency missile alert that went out across the state on Jan. 13, 2018. Maui Now.

The false ballistic missile alert earlier this month put much of Hawaii in a state of fear and panic, but it didn’t seem to have much of a mental health impact overall, according to the state Department of Health. Hawaii News Now.

National press roasts Ige after he blamed Twitter login troubles for missile alert response. Hawaii News Now.

Three Bills Aim To Clear Obstacles For Injured Workers. Giving injured workers a say in which doctor is used to examine them is one of the key issues on the table this year. Civil Beat.

DLNR's drone use may have violated federal rules — on several occasions. A drone that flew over a large crowd at the Onipaa Kakou event at Iolani Palace last week is now the subject of a federal investigation. Hawaii News Now.

Hawaii easily remained No. 1 last month for the lowest unemployment rate in the country amid a strong economy and an exodus of work-seeking residents to the mainland. Star-Advertiser.

Hawaii unemployment rate drops to record low in December. Pacific Business News.

Young Brothers draws opposition to shipping rate hike. The state consumer advocate is opposing an application by Young Brothers Ltd. to raise interisland shipping rates 13.3 percent after less than a year ago the state Public Utilities Commission rejected a 4.4 percent increase. Star-Advertiser.

Oahu

Temporary ban on super-size houses advances. In a move designed to keep in check the increasing number of large-scale houses on Oahu, a Honolulu City Council committee Tuesday gave preliminary approval to a temporary ban on building permits for houses with more than 3,500 square feet of living area. Star-Advertiser.

Honolulu City Council Committee Advances "Monster Homes" Bill. The Honolulu City Council Planning Committee advanced a measure today calling for a moratorium on so-called Monster Houses. Hawaii Public Radio.

Construction of monster homes could soon come to an end on Oahu. KITV.

Temporary ban on ‘monster’ homes put on fast track at Honolulu Hale. KHON2.

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State Hospital fence could run up to $24M. The state Department of Health says it would cost the state an estimated $17 million to $24 million to erect a fence around the Hawaii State Hospital campus to satisfy a permit condition imposed by the Honolulu City Council that the facility be “fully secure.” Star-Advertiser.

State working with the public to figure out how 'Pillboxes' trail can be managed. Dozens packed the cafeteria at Ka'ohao Elementary School in Kailua Tuesday night to voice concerns over a popular east Oahu hiking trail. Hawaii News Now.

Honolulu Is Stuck With Cars Abandoned By Military Personnel. The city has been storing them in golf course parking lots because federal law prohibits them from being auctioned off. Civil Beat.

Massive highway project will require closures through early next year. KHON2.

Robertson Properties plans to spend $85M to turn former Waikiki Niketown into hotel. Pacific Business News.

The Point-In-Time Count survey of Oahu’s homeless population is happening this week. The count is the basis for all homeless policy for the year. Hawaii Public Radio.

Hawaii Island

Police chief’s request to use notification system not received after missile alert. The Police Department’s notification service, known as Nixle, wasn’t activated during the incident, Chief Paul Ferreira acknowledged to the Tribune-Herald on Tuesday, though dispatch was informing panicked callers the warning was false within minutes. Tribune-Herald.

The Hawaii County Council Committee On Public Safety & Mass Transit discussed the January 13 false alarm that panicked the entire state. Big Island Video News.

Appellate court sends Hu Honua back to planning commission. A state court ordered Hawaii County’s Windward Planning Commission to address public shoreline impacts with regard to repairing or replacing a damaged outfall for cooling water and storm water from the Hu Honua Bioenergy power plant under construction in Pepeekeo. Tribune-Herald.

Consultant: Hele-On needs buses, personnel, money. West Hawaii Today.

Manager-Chief Engineer Keith Okamoto and Deputy Kawika Uyehara of the Hawaii County Department of Water Supply both received pay raises after what was arguably the department’s most tumultuous year in recent memory. West Hawaii Today.

Maui

A proposed campground in Lahaina for homeless people received a special use permit from the Maui Planning Commission on Tuesday, triggering tearful hugs among supporters who have been trying to push the project forward for almost three years. Maui News.

Soon to fade from Maui’s business landscape is J.S. Kuge & Sons, the longtime custom jewelry and repair shop on Lower Main Street in Wailuku. Maui News.

Kauai

Coco Palms occupiers have 5 days to leave. District Court Judge Michael Soong ruled in favor of development company Coco Palms Hui on Tuesday and ousted a group that has claimed interest in a plot of land in Wailua for nearly a year. Garden Island.

Coco Palms at defining moment. This may well be a defining moment in the contemporary history of Kauai and the splintered, often ineffectual, movement for Hawaiian sovereignty. Kauai’s governing establishment — and, most likely, a large majority of regular residents — don’t want this controversy to blow up and bring the island to the center of one of the most vexing issues in Hawaiian history. Garden Island.

Kauai’s Crackdown On Airbnbs Is Backfiring. While one county is mired in disputes, legislators ponder their next moves regarding illegal vacation rentals. Civil Beat.

Media dissects Ige's State of the State address, tsunami watch canceled, HI-EMA officer retiring, annual homeless count begins, more news from all the Hawaiian Islands

Gov. Ige begins State of the State address PC: Hawaii House Democrats

Gov. David Ige used his fourth State of the State speech to request an additional $100 million from state lawmakers for housing, and says the state is “on track” to build 10,000 new housing units by 2020. Star-Advertiser.

Ige touts accomplishments, ignores missile alert in State of the State address. Gov. David Ige touted accomplishments from his first three years in office in his State of the State address on Monday, including boosting pay for teachers and outfitting more classrooms with air conditioning, and vowed to keep tackling the state’s housing shortage. Associated Press.

In rebuttal to critics, Ige uses State of the State to highlight his wins. Hawaii News Now.

Governor delivers State of the State address for 2018. KHON2.

Education also ranked high on the governor's list in his State of the State speech. KITV.

Governor David Ige’s State of the State address covered what his administration has accomplished and what it’s going to do to help ease homelessness, build more affordable housing, educate keiki, protect the environment and invest in highways. Hawaii Public Radio.

Education, innovation, and affordable housing were some of the main ideas found in Governor David Ige’s January 22 State-of-the-State address. The false missile alert that has consumed much of his time since January 13 was not mentioned. Big Island Video News.

Why no discussion of bogus ICBM alert in State of the State? Ige says he's talked about it enough. Hawaii News Now.

Media Isn’t Ready To Let Ige Put Missile Alert Behind Him. The governor wanted to talk about issues and accomplishments. Reporters were waiting with questions about the false alarm. Civil Beat.

Lawmakers: Ige speech lacks details. Affordable housing, creating quality jobs, education and traffic were top priorities Gov. David Ige spoke of during his State of the State address Monday from the State Capitol in Honolulu. Garden Island.

Full text: Gov. David Ige's 2018 State of the State address. All Hawaii News.

Hawaii Minority Caucus responds to Ige's address. KITV.

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HI-EMA executive officer Clairmont retiring this year. Toby Clairmont, the executive officer for the Hawaii Emergency Management Agency, is retiring by year’s end. Star-Advertiser.

False-missile probe to get ‘fresh pair of eyes,’ Ige says. Gov. David Ige on Monday defended his selection of the state’s deputy adjutant general to lead a probe of last week’s false missile alert and make recommendations for improvements, despite criticism from some lawmakers who contend the official is too close to the situation. Star-Advertiser.

Gov. David Ige told reporters Monday that part of the delay in notifying the public that the Jan. 13 ballistic missile alert was a false alarm was that he did not know his Twitter account password. Star-Advertiser.

National Weather Service requires two people to send alerts. KHON2.

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Social service workers, government workers and community volunteers fanned out across the islands Monday night for the first night of a census that will measure whether Hawaii is making progress in its efforts to reduce the country’s highest per capita rate of homelessness. Star-Advertiser.

Awkward And Rewarding Task Of Surveying Homeless Begins. Volunteers around the islands ask personal questions of homeless people for the annual point-in-time count. Civil Beat.

An effort to document every homeless person in the state underway. Hawaii News Now.

Why Hawaii’s Unlicensed Elder Care Industry Is Out Of Control. Lawmakers have introduced a bill with the backing of the industry and some elderly-rights groups but the measure faces a long road to passage. Civil Beat.

Lawmaker says there's a rise in unlicensed care homes and calls it a "major health concern". KITV.

As government shutdown ends, Hawaii parks reopen. Hawaii News Now.

Thousands of federal workers in Hawaii are expected to be back on the job today after a short-term federal spending bill was approved by Congress and signed into law by President Donald Trump on Monday night. Star-Advertiser.

State unemployment hits all-time low of 2%. Star-Advertiser.

Hawaii was briefly under a tsunami watch early this morning following a magnitude 7.9 earthquake off Alaska late Monday. Star-Advertiser.

The Pacific Tsunami Warning Center has cancelled the tsunami watch for Hawaii following 7.9 magnitude earthquake off Alaska. Hawaii Public Radio.

Economics of Home Solar Batteries: Affordable For Now. Hawaii Public Radio.

Oahu

Group of homeless providers take a stand: It's time to re-think 'compassionate disruption. Hawaii News Now.

Oahu residents will see their electrical bills jump $2.44 this month primarily due to higher fuel costs. Hawaiian Electric Co. said Monday that the typical bill in January for an Oahu household using 500 kilowatt-hours of electricity is $144.26, up from $141.82 in December. Star-Advertiser.

Kapolei data center expands capacity by 70%. AlohaNAP's data facility is expanding its capacity by 70 percent, a move driven by demand from local businesses and international content providers, the Kapolei data center facility said on Monday. Pacific Business News.

Hawaii Island

‘Peter Boy’ act passes first reading. A bill introduced by two Hawaii Island state senators that would repeal the 10-year statute of limitations on all manslaughter cases except for vehicular manslaughter passed its first reading by the full senate Monday. Tribune-Herald.

DOH hits Sheraton with notice, $20,000 fine. The operator of a new eatery at Sheraton Kona and spa is facing a hefty fine for operating without a valid state Department of Health permit. West Hawaii Today.

Maui

Hawaii lawmakers introduce bill to keep Maui apartment complex affordable. Hawaii lawmakers on Monday introduced legislation that directs the state housing finance agency to acquire a 142-unit apartment complex on Maui in an effort to keep rents there affordable for low-income tenants at the Front Street Apartments in Lahaina. Pacific Business News.

A trial is set to begin Wednesday for one of six protesters arrested last year while trying to block a large vehicle convoy carrying equipment to the summit of Haleakala. Maui News.

Maui County begins nearly $2M project to repair Piilani Highway. Hawaii News Now.

DOT: Bypass realignment can be tweaked but cannot be stopped. Changes planned for the north end of the bypass at Keawe Street have run into plenty of opposition. Maui News.

Landslide Repair Work Begins at Nuanualoa Gulch. Maui Now.

Sunrise viewing, park operations back after spending bill passes. Maui News.

Event organizers today estimated number of people who turned out for the Women’s March Maui 2018 at somewhere between 3,500 to 5000 individuals. Maui Now.

Kauai

Another helicopter company to start flying. Maverick Helicopters is adding its own choppers to Kauai skies sometime in early summer of 2018, to the disgruntlement of some residents. Garden Island.